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Ajuda e Suporte
Will I be charged customs or import duties?
Will I be charged customs or import duties?
International orders may be subject to customs duties and taxes upon arrival in your country. These charges are the customer's responsibility and are not covered by Chinneo.
Are there any items that cannot be returned?
Are there any items that cannot be returned?
Yes. We do not accept returns on sale items, gift cards, custom/personalized products, personal care goods, or hazardous materials.
How long does a refund take?
How long does a refund take?
Once we receive and inspect your return, we'll notify you of the approval. If approved, your refund will be processed to your original payment method within 10 business days. If 15+ business days have passed with no refund, please contact us at frank@chinneo.com.
Who pays for return shipping?
Who pays for return shipping?
Return shipping costs are the customer's responsibility. We recommend using a trackable shipping method to ensure your return arrives safely.
What is your return policy?
What is your return policy?
We accept returns within 14 days of receiving your item. The item must be unused, in its original packaging, and accompanied by proof of purchase. Please email us at frank@chinneo.com before sending anything back — items returned without prior approval will not be accepted.
How do I track my order?
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. Please allow up to 48 hours for tracking information to update on the logistics website.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free shipping on all orders over $59. For orders under $59, shipping fees are calculated at checkout based on your destination.
How long does shipping take?
How long does shipping take?
Delivery times vary by region. Orders to the US, Canada, and Europe typically arrive in 7–14 business days. Asia Pacific destinations take 5–10 business days, and other international locations may take 14–30 business days. All orders are processed within 1–3 business days from our Shenzhen warehouse.
Remessa
Para quais países vocês enviam?
Para quais países vocês enviam?
Atualmente, enviamos para os Estados Unidos, Canadá, Austrália e Reino Unido. Para consultar sobre o envio para um destino diferente, entre em contato conosco.
Quanto tempo levará para eu receber meu pedido?
Quanto tempo levará para eu receber meu pedido?
O frete padrão geralmente leva de 3 a 5 dias. O frete no dia seguinte está disponível para todos os pedidos nacionais (por uma taxa adicional). Os prazos de envio internacional dependem dos produtos e do destino (estimado no checkout).
Devoluções e Reembolsos
Como faço para devolver um produto?
Como faço para devolver um produto?
Os itens devem ser devolvidos em até 30 dias após o recebimento do pedido. Os itens devem ser devolvidos nas mesmas condições em que foram recebidos, sem uso, com todas as etiquetas ainda afixadas e incluindo toda a embalagem original.
Quanto tempo leva para receber meu reembolso?
Quanto tempo leva para receber meu reembolso?
Os reembolsos são processados em até 7 dias a partir do recebimento do(s) item(ns).



